Remote actions

You can remotely execute commands on a registered device : reboot it, reset its password, lock it, or perform a factory reset.

Info

Commands may incur some delay because they are processed asynchronously.

Remote actions per device

Navigate to the Devices tab. On the row of the device you want to manage, click the actions menu icon. From the dropdown, select Reboot, Lock, or Factory reset.

You will be taken to the Remote actions page, where you’ll see several buttons: Cancel, Reset Password, Reboot, Lock, and Factory reset.

Cancel

Returns you to the previous page.

Reset Password

This option is currently not supported. It would reset the device's administrator password, a feature not yet available in Murena MDM.

Reboot

Rebooting the device is not currently supported in Murena MDM.

Lock

Click Lock to open a form where you can optionally enter a message to display on the device.

The device will be locked at the next synchronization. This may take a few minutes.

To unlock the device, click Unlock on the same page.

Factory reset

Danger

Clicking this button will restore the device to its original factory state, erasing all data, settings, and applications previously stored on the device. This action will delete the Murena MDM app and prevent you from managing the device until it is re-enrolled.

Remote actions per group of devices

Push Messages

You can perform remote actions by sending push messages to a group of devices. To access the Push Message page, go to Functions > Push message.

Once you're here, click New message.

This opens a form:

Field	Description
Sent to	Specify a target: a specific device, a group of devices, or all configurations linked to devices.
Device, Group, Configuration	Depending on the Sent to selection, specify the relevant fleet of devices.
Type	Type of message to send. Details below.
Payload	Additional information required for the selected message type.

The following message types are available:

Type	Description	Payload
configUpdated	Notify the device about the configuration update
runApp	App you wish to force open on the device	{pkg: "app.package.id"} : replace app.package.id with your application package ID
uninstallApp	App you wish to force to uninstall on the device (cannot be native application)	{pkg: "app.package.id"} : replace app.package.id with your application package ID
deleteFile	Delete a file (the path is relative to the external storage)	{path: "/path/to/file"} : replace /path/to/file with the path to the file you wish to delete on the device
deleteDir	Delete a directory recursively	{path: "/path/to/dir"} : replace /path/to/dir with the directory you wish to delete. For example, {path: "/download"} deletes the Download folder.
purgeDir	Delete all files in the directory (optionally include subdirectories).	{path: "/path/to/dir", recursive: "1"} : replace /path/to/dir with the directory you wish to delete. For example, {path: "/download", recursive: "1"} deletes all files in the Download folder.
permissiveMode	Temporarily turn on permissive mode (stop blocking operations on the device).
intent	An intent is an abstract description of an operation to be performed, most commonly used to launch activities. See the Android documentation.	{action: "android.intent.action.VIEW", data: "https://h-mdm.com"} specifies the intent action and associated data; for example, this opens the URL on the device.
runCommand	Run a specific shell command on the device. Some commands may not work.	{command: "shell command"}
reboot	not supported yet
exitKiosk	not implemented in Murena MDM
clearDownloadHistory	This command must be sent if the app is not being downloaded due to repeating errors on a mobile network
grantPermissions	Grant runtime permissions to the specified package.	{pkg: "app.package.id"}
(custom)	Specify a custom type a payload (this could be used to test third-party applications)

Scheduled Tasks

Refer to the Push Message section above before scheduling tasks. Use this section to send messages according to a set schedule.

To schedule a task, go to Functions > Push message > Scheduled Tasks.

Click New Task to open a form similar to the New Push Message form.

There are two additional fields:

Field	Description
Comment	Optional additional comment to describe your task, visible in the scheduled tasks list.
Schedule	Use the five fields to define a cron schedule expression. For example, */15 * * * * runs every 15 minutes. See more about cron schedule expressions on cron-checker.com.